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Frequently asked questions
Frequently Asked Questions
Find fast answers about shipping, fitment, and orders. Type below to filter instantly.
Shipping & Delivery
For domestic orders, standard shipping usually takes 2-5 business days. International shipping generally takes 7-14 business days, depending on customs processing in your country.
Yes! We utilize a global logistics network to ship parts to almost any country worldwide. Shipping costs and timelines are calculated at checkout.
Once your order is dispatched, you will receive an automated email containing your carrier tracking link. You can also view your tracking number in your account dashboard.
We partner with major, reliable carriers including FedEx, UPS, DHL, and USPS to ensure your parts arrive safely and on time.
No, international buyers are entirely responsible for any customs duties, import taxes, or fees levied by their local government.
Yes, overnight and 2-day expedited shipping options are available at checkout for most domestic destinations.
Parts & Fitment
The best way to guarantee fitment is by using your vehicle's VIN or exact chassis code (e.g., E46, F80). If you are ever unsure, please contact our support team before purchasing.
OEM (Original Equipment Manufacturer) parts are made by the same company that built the parts for your car from the factory. Aftermarket parts are produced by third-party companies and are often designed for performance upgrades or aesthetic enhancements.
Absolutely. We have a vast network of suppliers. Use our 'Part Request' form to give us your vehicle details, and we will track the part down for you.
Unless explicitly marked as 'refurbished' or 'used' in the product title and description, all parts sold on our website are brand new.
No. Most exterior body components (bumpers, splitters, fenders) are shipped unpainted or primed so they can be perfectly color-matched by your local body shop.
Yes, most of our new OEM and premium aftermarket parts carry a standard 1-year manufacturer defect warranty. Racing and track-only parts may have different warranty terms.
Ordering & Payment
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and secure payments via Stripe. Our checkout process is fully encrypted.
Orders are sent to our warehouse almost immediately. You can cancel or modify an order only within the first hour of placing it. Once it is processed or shipped, it cannot be changed.
Yes. We use industry-standard 256-bit SSL encryption to protect your data. We do not store your credit card information on our servers.
Yes, we offer financing options through third-party partners like Klarna or Affirm at checkout, allowing you to split your purchase into manageable payments.
Declines are usually due to a mismatch between the billing address entered and the one on file with your bank. Please ensure your billing zip code is perfectly accurate.
Returns & Refunds
We accept returns within 30 days of delivery. The part must be uninstalled, in its original condition, and in the original packaging. Installed or modified parts cannot be returned.
The customer is responsible for return shipping costs unless the return is due to an error on our part (e.g., we shipped the wrong part or a defective item).
Once we receive your return at our warehouse, our team will inspect it within 2-3 business days. After approval, refunds take 3-5 business days to appear on your original payment method.
No. Due to the sensitive nature of electrical components and modules, all sales on electrical parts are final once the seal is broken.
If your package arrives damaged, please take clear photos of the box and the damaged part immediately. Contact our support team within 48 hours of delivery so we can file a claim with the carrier and send a replacement.
The BMW Jargon Buster
OEM
Original Equipment Manufacturer. Parts made by the factory.
LCI
Life Cycle Impulse. BMW's term for a facelifted or updated model.
DME
Digital Motor Electronics. The primary engine control unit (ECU).
VANOS
BMW's variable valve timing system.
ET / Offset
The distance from the hub mounting surface to the center line of the wheel.
Chassis Code
The internal designation for a vehicle generation (e.g., E30, E46, F80).
Need Fitment Help?
Not sure if a part fits your specific chassis? Our BMW technicians are standing by to verify fitment for you.
Ask a Tech via Email